Check-In Process During COVID-19 Pandemic

Please take a moment to review our updated check-in process that has been adjusted for your safety with the COVID-19 pandemic.


  • Upon arrival at the clinic, please text 870-351-9587 with your child’s name and provider to be seen.
  • A nurse will call you at the number you provided for screening questions.
  • Remain in your vehicle until a nurse calls you to let you know a room is ready.
  • In the 1st Floor Lobby, all parents and children will have temperatures checked and be provided with a mask if you do not have one.

To limit the number of people in the room, we are requesting:

  • Only 1 parent per child
    • This does not apply to the 1st Newborn Visit and Well Checks in the 1st month of your child’s life.
  • If possible, no other children should be brought to the appointment
  • We are also requesting a face mask be worn when a provider or staff member is in your room for anyone 2 years and older.

Well Child Visits:

  • If your child or the parent has a fever and/or cough, please call ahead and reschedule your visit with us.
  • If there has been any exposure to COVID-19, please call prior to your appointment to discuss your visit.
  • It is required that anyone 2 years and older wear a face mask. If possible, please provide your own but if unable to they will be available upon arrival.

Sick Visits:

  • The 4th Floor is being used for acute sick visits that are not related to potential COVID-19 illness.
  • The 2nd Floor is being used if your child has fever, cough, difficulty breathing, diarrhea, a new rash, or any concerns about potential COVID-19 exposure or illness.

COVID-19 Testing:

  • As of 6/1/2020, we are testing for COVID-19 with a send-out lab that should result in 2-3 days.
  • If your child has direct exposure to COVID-19 or needs clearance for a procedure or summer camp, please contact our clinic to speak with a nurse about testing.